Refund and Returns Policy

At Research Chemical Shop, customer satisfaction is our priority. We strive to provide high-quality products and services. This policy outlines the conditions under which refunds and returns are accepted.

1. General Conditions for Returns

Due to the sensitive nature of research chemicals, returns are only accepted under the following conditions:

  • The product was damaged or defective upon arrival.
  • An incorrect item was shipped (e.g., wrong product, incorrect quantity).
  • The product does not match the description on our website.

Non-Returnable Items:

  • Opened or used products.
  • Products purchased more than [insert timeframe, e.g., 30 days] ago.
  • Products damaged due to improper handling or storage by the customer.
  • Custom or special-order items.

2. Eligibility for Refunds

Refunds are only processed under the following circumstances:

  • You have submitted a valid return request within [insert timeframe, e.g., 7 days] of receiving the product.
  • The returned item has been inspected and verified to meet our return conditions.

Refunds are issued in the original payment method or as store credit if requested. Shipping fees are typically non-refundable unless the return is due to our error.

3. Return Process

Step 1: Contact Us

  • Notify us within 3 days of receiving your order by contacting us at [insert contact email/phone].
  • Provide your order number, details of the issue, and photos of the product if it was damaged or defective.

Step 2: Return Authorization

  • If your request is approved, we will provide a Return Authorization (RA) number and instructions for shipping the product back to us.
  • Unauthorised returns will not be processed.

Step 3: Shipping the Return

  • Package the product securely to prevent further damage.
  • Use a trackable shipping method to ensure the return reaches us safely.
  • Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Inspection and Refund

  • Once we receive the returned product, our team will inspect it within 3-5 business days.
  • If the return is approved, a refund will be issued within 3-5 business days.

4. Exchanges

Exchanges are only available for products that arrived damaged or incorrect. Please contact us to initiate the exchange process.

5. Damaged or Lost Items During Shipping

  • If your order was damaged during shipping, please report it to us immediately with photos of the damaged package and product.
  • For lost packages, contact us, and we will work with the courier to resolve the issue.

6. Cancellation Policy

  • Orders can be canceled within 24 hours after placement if they have not yet been shipped.
  • If the order has been processed or shipped, cancellations may not be possible.

7. Exceptions to Refunds and Returns

Refunds or returns will not be granted if:

  • The product was used for purposes other than research.
  • The product has been tampered with, altered, or improperly stored after delivery.
  • The request is made outside the specified return/refund period.

8. Contact Information

For any questions or concerns regarding refunds and returns, please contact us:

  • Email: 
  • Phone: 
  • Address:
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